Terms of Sale
Seller, prices, payment, shipping, return right, complaints and privacy.
1. Seller
Mortensen Solutions ENK, org. no. 937 030 711, Vollebekkveien 4F, 0598 Oslo, Norway. Email: Lumeanordic@proton.me.
2. Prices and payment
All prices are in Norwegian kroner (NOK), including any applicable fees. Payment is made by card via Stripe. Quantity discount in the cart: 10 % from 3 pcs, 15 % from 5 pcs and 20 % from 10 pcs, based on total quantity across sizes. Discounts and free shipping are calculated in the cart.
3. Shipping and delivery
We currently ship to Norway only, with Posten. Shipping costs 79 kr. Free shipping when the total after discount is 499 kr or more. Delivery in 5–7 business days with Posten.
4. Return right (30 days)
You have a 30-day return right from the day you receive the goods. The statutory 14-day right of withdrawal under the Norwegian Right of Withdrawal Act is covered by this return right. To use it, notify us by email at Lumeanordic@proton.me, or by sending the standard withdrawal form, before the deadline. You return the item to us and pay the return shipping. We do not offer exchanges. We refund you within 14 days of receiving the return. If you use the right of withdrawal within 14 days, we refund the product price and standard outbound shipping. For returns after day 14, we refund the product price.
5. Complaints
You have a right to complain under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) for 2 years, or 5 years for goods intended to last substantially longer. Notify us within a reasonable time after discovering the defect. We cover return shipping for valid complaints.
6. Safety — LED only
The products are intended ONLY for LED downlights. Use on halogen, incandescent or other heat-generating light sources poses a fire hazard and is strictly prohibited.
7. Personal data
Personal data is used only to fulfil your order. See also our privacy policy.
8. Disputes
Please contact us first at Lumeanordic@proton.me and we will find a solution. If we cannot agree, you can contact the Norwegian Consumer Authority (Forbrukertilsynet) and have the case handled by the Consumer Complaints Committee (Forbrukerklageutvalget).