Terms & Conditions

Prices, shipping, delivery, safety and customer service.

Last updated: 15 November 2026

1. About LumeaNordic

LumeaNordic (Mortensen Solutions ENK, org. no. 937 030 711) sells light diffusers for LED downlights. See also our Terms of Sale.

2. Prices and payment

All prices are in Norwegian kroner (NOK), including any applicable fees. Payment is made by card via Stripe.

3. Shipping and delivery

We currently ship to Norway only, with Posten. Shipping costs 79 kr; free from 499 kr after discount. Quantity discount in the cart: 10 % from 3 pcs, 15 % from 5 and 20 % from 10, across sizes. Delivery in 5–7 business days with Posten.

4. Safety — LED only

IMPORTANT: The products are intended ONLY for LED downlights. Use on halogen, incandescent, or other heat-generating light sources poses a fire hazard and is strictly prohibited. The user is solely responsible for verifying that the light source is LED before installation.

5. Return right

You have a 30-day return right from the day you receive the goods. The statutory 14-day right of withdrawal under the Norwegian Right of Withdrawal Act is covered by this return right. You pay the return shipping, and we do not offer exchanges. See our returns page for details.

6. Complaints

You have a 2-year complaint right for manufacturing defects under the Norwegian Consumer Purchases Act. Contact us by email to start a complaint process.

7. Privacy

See our privacy policy for how we handle personal data.

8. Contact

For questions, contact us at Lumeanordic@proton.me.